“Personal data” is information relating to an identified or identifiable natural person.
Personal data that is processed when you communicate with Jane & Co.Crafts:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the products you have purchased, such as what you have purchased and the date of purchase. We also may create event logs that are useful in diagnosing product performance-related issues, and capture information relating to the product or service issue.
Personal data that is processed when you purchase a product on Jane & Co. Crafts website:
If you purchase a product on janeandcocrafts.com.au, then Jane & Co. Crafts will collect your name, mailing address and contact details such as telephone number and/or email to complete your order.
Shipping and delivery details such as your name, mailing address and contact details will be released to the courier service. This is to help us to complete your order and be able to contact you to confirm your order, send invoices, process refunds and discuss any details should there be a problem. We also send the courier service your email and or mobile number so you can get updates on the tracking details of your order. If you do no want this to happen please let us know.
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences.
Cookies provide us with data, so that we may enhance certain aspects of the website according to user’s/customers needs. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.
A cookie will never gives us access to your computer or any information about you, other than what you shared with us.
Retention of Personal Data
Once you make a purchase from janeandcocrafts.com.au we will retain your personal data until you let us know via email you no longer wish for us to store the information. In addition, see below under “Your Rights” for a description of your right of erasure.
If you reside in Australia, you have the right under the Privacy Act 1988 (Privacy Act) to:
- know why your personal information is being collected, how it will be used and who it will be disclosed to
- have the option of not identifying yourself, or of using a pseudonym in certain circumstances
- ask for access to your personal information
- stop receiving unwanted direct marketing
- ask for your personal information that is incorrect to be corrected
- make a complaint about an entity covered by the Privacy Act, if you consider that they have mishandled your personal information.
If you have any questions about this policy, about this web site, to request access to or rectification or erasure of your personal data, please feel free to contact us here.
Last Updated: 23 April 2018